Effective Date: 01/01/2025
Location: Mumbai, Maharashtra, India
At Intech Matrix, we strive to deliver high-quality digital services and ensure client satisfaction. This Refunds & Returns Policy outlines the terms under which refunds may be granted.
🔄 Nature of Services
As we provide digital services (web development, apps, SaaS, APIs, AI solutions, marketing, etc.), there are no physical products to return. Refunds are handled based on service agreements and project stages.
💰 Refund Eligibility
Refunds may be considered in the following cases:
- If the project has not been started after payment
- If we are unable to deliver the agreed service
- If cancellation is requested before significant work has begun
❌ Non-Refundable Cases
Refunds will not be provided in the following situations:
- Once the project has been initiated or completed
- For custom development work already delivered
- If delays occur due to client-side issues or lack of communication
- For third-party costs (hosting, domains, APIs, tools, etc.)
⚙️ Partial Refunds
In certain cases, partial refunds may be issued based on:
- The amount of work completed
- Resources and time already invested
📩 Refund Process
To request a refund:
- Email us at myintechsol@gmail.com or contact@intechmatrix.com
- Include your project details and reason for request
We will review and respond within 5–7 business days.
🔐 Payment & Security
All payments are processed securely. Refunds, if approved, will be issued through the original payment method within a reasonable timeframe.
📞 Contact Us
For any questions regarding refunds:
- 📩 Email: myintechsol@gmail.com
- 📩 Email: contact@intechmatrix.com
- 📍 Location: Mumbai, Maharashtra, India
🔄 Policy Updates
We may update this policy at any time. Changes will be posted on this page with the updated effective date.
👉 At Intech Matrix, we are committed to transparency, fairness, and client satisfaction.