Effective Date: 01/01/2025
Location: Mumbai, Maharashtra, India
At Intech Matrix, we provide reliable and ongoing maintenance services to ensure your digital systems remain secure, updated, and performing at their best.
🔧 Scope of Maintenance
Our maintenance services may include:
- Website and application updates
- Bug fixes and performance optimization
- Security monitoring and patches
- API and system integrations upkeep
- Database management and backups
- Server and hosting support (if applicable)
⏱️ Support Availability
- Working Hours: Monday – Saturday, 9:00 AM – 5:00 PM
- Emergency Support: Available based on plan (additional charges may apply)
📅 Maintenance Plans
We offer flexible maintenance plans:
- Basic Plan – Minor updates and monitoring
- Standard Plan – Regular updates, bug fixes, and support
- Premium Plan – Full support, optimization, and priority assistance
👉 Custom plans are available based on business requirements.
⚙️ Response & Resolution Time
- Minor issues: 24–48 hours
- Moderate issues: 12–24 hours
- Critical issues: 2–12 hours (priority support)
🔐 Security & Backups
- Regular security updates and monitoring
- Scheduled backups to prevent data loss
- Protection against vulnerabilities and threats
❌ Exclusions
Maintenance does not include:
- Major feature development or redesign
- Third-party tool/license costs
- Issues caused by unauthorized changes
💳 Payment Terms
- Maintenance services are billed monthly / quarterly / annually
- Payments must be made in advance for continued service
🚫 Service Suspension
Services may be paused if:
- Payments are overdue
- Terms are violated
📞 Contact Support
For maintenance requests or support:
- 📩 Email: myintechsol@gmail.com
- 📩 Email: contact@intechmatrix.com
- 📍 Location: Mumbai, Maharashtra, India
🔄 Policy Updates
We may update this policy as needed. Changes will be posted with the updated effective date.
👉 With Intech Matrix, your systems stay secure, updated, and always running at peak performance.